bk9901 Terms & Conditions

Definitions

In these Terms, the following definitions apply unless the context requires otherwise:

• "Account" means the personal account registered by a Player on the Platform.
• "Balance" means the total of real-money funds and, where applicable, bonus funds held in a Player's Account at any given time.
• "Bet" / "Wager" means any real-money stake placed on a sporting event, casino game, crash title, or other wagering product offered on the Platform.
• "Bonus Funds" means any promotional credits, free bet credits, free spins winnings, or match deposit bonus amounts credited to an Account subject to wagering requirements.
• "KYC" means Know Your Customer — the identity and age verification process required before a Player's first withdrawal is processed.
• "Platform" means the bk9901 website at bk9901.vip, all related subdomains, and any associated mobile-optimised pages.
• "Real Money Funds" means deposits made by a Player using bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard, net of any withdrawals already processed.
• "Wagering Requirement" means the number of times Bonus Funds must be turned over in eligible bets before they become eligible for withdrawal.

Eligibility and Registration

To open an Account and use the Platform you must satisfy all of the following conditions at the time of registration and on a continuing basis for as long as your Account remains open:

• You are a natural person aged 21 years or older. 21+
• You are accessing the Platform voluntarily and for personal entertainment purposes only.
• You are not a resident of any jurisdiction in which online gambling is prohibited by applicable law.
• You have not previously had an Account on the Platform that was closed by the Company for breach of these Terms.
• You are not acting on behalf of any other person, and you are not operating in a professional capacity as an agent, reseller, or affiliate without a separate written agreement with the Company.
• You are the sole and beneficial owner of the payment method used to deposit funds into your Account.
• You understand that gambling involves risk and that you may lose all funds deposited.

By completing the registration process, you warrant that each of the above conditions is satisfied. The Company reserves the right to request documentary evidence of eligibility at any time and to suspend or close an Account pending such verification.

Account Registration and Security

Each Player may hold only one Account on the Platform. The creation of duplicate or multiple Accounts by the same individual ("multi-accounting") is strictly prohibited and will result in the permanent closure of all associated Accounts and the forfeiture of any Bonus Funds held therein.

You are responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your credentials with any third party. The Company will not be liable for any loss resulting from unauthorised access to your Account where such access arose from your failure to keep your credentials secure.

You must notify the Company immediately via the 24/7 support channel if you believe your Account has been accessed without your authorisation. The Company may, at its sole discretion, temporarily suspend an Account pending investigation of a suspected security breach.

Deposits

The Platform accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The minimum deposit amount is ৳500. The Company reserves the right to adjust minimum and maximum deposit limits at any time with reasonable notice.

All deposits must be made from a payment account that is registered in your own name. The Company will not accept deposits from third-party payment accounts. Any deposit identified as originating from a third-party source may be reversed and the associated Account suspended pending investigation.

• bk9901 charges no platform-side fee on bKash, Nagad, or Rocket deposits. Standard sender-side wallet transfer fees imposed by your mobile banking provider may apply.
• Deposits via Visa or Mastercard are subject to a 2% processing fee applied at the time of the transaction.
• Bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank are processed within 1–3 business hours on Bangladesh business days.
• The Company is not responsible for delays caused by your payment provider's own processing times or maintenance windows.

Withdrawals

Withdrawals of Real Money Funds are subject to the following conditions:

• KYC verification must be completed before the first withdrawal is approved.
• The minimum withdrawal amount is ৳500. The maximum single withdrawal is ৳500,000. Players wishing to withdraw amounts above this threshold should contact support to arrange a higher-limit transfer.
• Withdrawals are processed to the same payment method used for the original deposit wherever technically possible.
• bKash and Nagad withdrawals are typically completed within 10 minutes of approval. Bank transfer withdrawals may take 1–3 Bangladesh business days.
• The Company reserves the right to conduct enhanced due-diligence checks on withdrawal requests exceeding ৳100,000, which may extend processing time by up to 24 hours.
• Bonus Funds and any winnings derived solely from Bonus Funds may not be withdrawn until the applicable Wagering Requirement has been met in full.

The Company reserves the right to withhold a withdrawal and request additional verification documentation if there are reasonable grounds to suspect fraudulent activity, money laundering, or breach of these Terms.

Bonuses and Promotions

The Company offers a range of promotions including, but not limited to, a welcome deposit match bonus, BPL and IPL season reload bonuses, and free bet credits. All promotions are subject to these Terms and to any additional promotion-specific terms communicated at the time the offer is made.

• Welcome Bonus: New Players are eligible for a 100% match bonus on their first qualifying deposit up to a maximum of ৳20,000. The Wagering Requirement for this bonus is 20x the combined deposit and bonus amount, to be completed within 30 calendar days of the bonus being credited.
• Eligible Games: Sports bets contribute 100% towards the Wagering Requirement. Slot games contribute 100%. Live casino games contribute 10%. Crash games contribute 50%. Certain games may contribute 0% as notified in the promotion terms.
• Bonus Abuse: The Company uses automated and manual monitoring to detect bonus abuse, including but not limited to low-variance betting strategies designed to clear Wagering Requirements with minimal risk exposure. Where abuse is detected, the Company may void the bonus, void associated winnings, and close the Account.
• One Bonus Per Household: Only one welcome bonus is available per household address, IP address, device, and bKash/Nagad wallet number.
• Bonuses have no cash value and may not be transferred between accounts.

Game Rules and Fair Play

All games available on the Platform are supplied by licensed third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to its own published Return to Player (RTP) percentage and rules, which are accessible within the game interface.

The Company uses certified Random Number Generator (RNG) technology across all applicable game categories. RNG certification is conducted by independent testing laboratories. The Company does not alter RTP values or game outcomes after a game round has commenced.

• In the event of a technical failure during a game round, the round will be treated as void and the staked amount will be returned to the Player's Account Balance.
• The Company's server logs constitute the definitive record of all game outcomes. In any dispute concerning a game result, the server log record shall prevail over any screenshot, screen recording, or other Player-generated evidence.
• Bets placed after a game round has commenced ("late bets") may be accepted or rejected at the discretion of the game provider's system. The Company shall not be liable for the rejection of a late bet.
• Maximum payout per single game session is ৳5,000,000 unless separately notified for progressive jackpot products.

Sports Betting Rules

Sports betting on the Platform is offered on cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers internationals, and other scheduled fixtures), football, kabaddi, and other sports as published on the Platform from time to time. All sports bets are subject to the following general rules:

• Odds: All odds are published in decimal format. The Company reserves the right to adjust odds up until the moment a bet is accepted. Once a bet is confirmed, the quoted odds are fixed for that bet.
• Void Bets: A bet will be declared void if the relevant event is cancelled, postponed for more than 12 hours, or abandoned before the market's designated settlement point. Voided bets are returned to the Player's Account Balance at the original stake.
• In-Play Betting: In-play (live) bets are subject to a brief delay between the Player submitting the bet and the system confirming acceptance. During this delay, odds may change. The Player will be notified of any odds change and may accept or decline the revised odds.
• Maximum Stake: The Company reserves the right to impose individual maximum stake limits on any market at any time. Players who consistently place bets at or near maximum stake limits may have their account reviewed.
• Palpable Errors: If an odds price is clearly erroneous (a "palpable error"), the Company reserves the right to void any bets struck at that price regardless of whether the bet has already been settled.

Prohibited Conduct

The following conduct is strictly prohibited on the Platform. Engaging in any prohibited conduct may result in the immediate suspension or permanent closure of your Account, forfeiture of Account Balance, and, where applicable, referral to relevant law enforcement authorities:

• Opening or operating more than one Account on the Platform (multi-accounting).
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform, place bets, or exploit game mechanics.
• Exploiting software bugs, errors, or glitches. Any winnings derived from a known or suspected bug must be reported immediately and will not be honoured.
• Engaging in any form of collusion with other Players, game providers, or third parties to manipulate game outcomes or sports results.
• Using the Platform to launder money or conduct any transaction that is connected to the proceeds of criminal activity.
• Providing false, misleading, or fraudulent information during registration, KYC, or at any other stage of your relationship with the Company.
• Attempting to reverse any payment made to the Platform through your payment provider (a "chargeback") while retaining any associated winnings. Chargebacks will be contested and the Account closed.
• Accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law.

Responsible Gaming

The Company is committed to promoting responsible gambling. All Players have access to the following self-management tools via their Account dashboard at any time:

• Deposit Limits: Daily, weekly, and monthly deposit caps. Reductions take effect immediately; increases are subject to a mandatory 24-hour cooling-off period.
• Loss Limits: A cap on the total amount a Player may lose within a defined period. Once reached, further bets are blocked until the period resets.
• Session Time Reminders: Alerts issued after a defined period of continuous play to encourage breaks.
• Self-Exclusion: Players may exclude themselves from the Platform for periods of 24 hours, 7 days, 30 days, or permanently. Self-exclusion requests are processed immediately. During self-exclusion, the Company will not send promotional communications to the excluded Player.

If you believe that gambling is negatively affecting your well-being, finances, or relationships, please visit our Responsible Gaming page or contact the 24/7 support team directly. 21+

Privacy and Data Protection

The collection, processing, and storage of your personal data is governed by the bk9901 Privacy Policy, which forms part of these Terms and is incorporated herein by reference. By registering an Account, you consent to the processing of your personal data in accordance with the Privacy Policy.

The Company collects personal data including but not limited to your name, date of birth, address, mobile number, bKash/Nagad wallet number, and device/browser information for the purposes of operating your Account, conducting KYC verification, processing transactions, and complying with applicable anti-money laundering obligations.

The Company will not sell your personal data to unaffiliated third parties for marketing purposes. Data may be shared with third-party KYC and payment processing service providers under strict confidentiality obligations.

Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, game interfaces, software, and trade marks, is the property of the Company or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial entertainment purposes.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from the Platform without the prior written consent of the Company. Unauthorised use of Platform content will result in immediate Account closure and may give rise to civil or criminal liability.

Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or other intangible losses arising out of or in connection with your use of the Platform.
• Any indirect, incidental, special, consequential, or punitive damages, even if the Company has been advised of the possibility of such damages.
• Any interruption, suspension, or termination of the Platform or any service offered through it, including during scheduled maintenance windows or due to events outside the Company's reasonable control (force majeure).
• Any loss arising from your failure to comply with these Terms or with applicable law in your jurisdiction.

The Company's aggregate liability to any Player in connection with these Terms shall not exceed the total Real Money Funds deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

Disputes and Complaints

If you wish to raise a dispute or complaint regarding any aspect of the Platform or your Account, you must follow the procedure set out below:

• Step 1 — Contact Support: Submit your complaint in writing to the 24/7 support team via the on-site live chat. Include your Account username, the date and time of the event, and a clear description of the issue. The support team will acknowledge your complaint within 4 hours (BST business hours).
• Step 2 — Escalation: If your complaint is not resolved to your satisfaction within 5 business days, you may escalate it in writing to the Compliance Department at the email address listed on the Platform. The Compliance Department will issue a final resolution within 14 business days.
• Deadlines: Disputes relating to game outcomes or bet settlements must be submitted within 30 days of the relevant event. Disputes submitted after this deadline may not be considered.

The Company's final written decision shall be binding on both parties in the absence of demonstrable error. Nothing in this clause limits any rights you may have under applicable consumer protection law.

Amendments to These Terms

The Company reserves the right to amend these Terms at any time. Material amendments will be communicated to registered Players via an in-platform notification or by email to the address registered on your Account at least 7 calendar days before the amendment takes effect.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must close your Account before the effective date. Closure requests submitted before the effective date will not be subject to the amended terms.

The current version of these Terms, marked with the effective date at the top of this page, is always the binding version. Previous versions are archived and available on request.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the Company's jurisdiction of incorporation. Both parties submit to the exclusive jurisdiction of the competent courts of that jurisdiction for the resolution of any dispute that cannot be resolved through the complaints procedure set out in Clause 14.

Nothing in this clause prevents the Company from seeking injunctive or other equitable relief in any jurisdiction where such relief is necessary to protect the Company's intellectual property rights, prevent fraud, or enforce a payment obligation.